Privacy Policy

GSPEED BIKE App · Baicycle

Last updated: 2026-08-03

Baicycle ("we", "us", or "our") operates the GSPEED BIKE mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the App.

By creating an account, logging in, or using the App, you acknowledge that you have read this Privacy Policy.

Account Deletion Request To request deletion of your account, email info@gspeedbike.com. We will delete your account and all personal data within 30 days. After deletion, we will not retain any of that data.

1. Who We Are

Data controller: Baicycle
Contact: info@gspeedbike.com

2. Information We Collect

We may collect the following categories of information:

  • Account information: username, email address, password (stored in hashed form on our servers), user ID, and authentication token.
  • Vehicle and profile information: vehicle code, brand selection, license plate (if provided), vehicle model, binding records, and vehicle images retrieved from our servers.
  • Device and app information: device model, operating system version, app version, language preference, and local storage data needed for app functionality.
  • Bluetooth and vehicle telemetry: when you connect an e-bike via Bluetooth, we may process Bluetooth device identifiers, connection status, battery level, temperature, voltage, speed, mileage, gear/status data, and related diagnostic information. Some connection events may be reported to our backend for service and support purposes.
  • User content: feedback text, contact email, and optional photos you upload through the feedback feature.
  • Location information (optional): if you grant location permission when using the Service Centers feature, we may collect your approximate latitude and longitude to show nearby after-sale service points and sort results by distance. If you deny location access, you can still browse the service center list without distance-based sorting.
  • Network and usage data: API request logs, timestamps, and technical data required to operate and secure the service.

3. Permissions and Device Features

Depending on your device and the features you use, the App may request:

  • Bluetooth: scan, connect to, and control compatible vehicles.
  • Location (optional): when you use the Service Centers feature, to show nearby after-sale points and sort by distance. You can deny this permission and still browse service centers.
  • Camera: scan QR codes when binding a vehicle.
  • Photo library / camera (iOS feedback): attach optional images to feedback submissions.
  • Network access: communicate with our servers and load vehicle images.
  • Local storage: save login session, preferences, cached images, and mileage data on your device.

You can manage permissions in your device settings. Some features may not work if a required permission is denied.

4. How We Use Information

  • create and manage your account;
  • authenticate you and maintain your session;
  • bind and display your vehicle information;
  • connect to and control compatible vehicles via Bluetooth;
  • display vehicle status, mileage, and related data;
  • submit and process feedback;
  • provide fault information and product support content;
  • show nearby after-sale service centers and distance-based sorting when you grant location access;
  • check for app updates;
  • maintain security, prevent abuse, and troubleshoot issues;
  • comply with legal obligations.

5. Legal Bases (EEA/UK Users)

Where GDPR or similar laws apply, we process personal data based on:

  • Contract: to provide the App and related services you request;
  • Legitimate interests: to secure the App, improve reliability, and support connected vehicle features;
  • Consent: where required for optional features such as uploading feedback images or certain device permissions;
  • Legal obligation: where required by applicable law.

6. Sharing of Information

We do not sell your personal information. We may share information with:

  • service providers that host our backend, store data, or help operate the App;
  • vehicle/brand technology partners when necessary to provide Bluetooth and vehicle services;
  • authorities when required by law or to protect rights, safety, and security.

Our primary backend domain is bdapp.baicycle.com. Personal information collected through the App is stored and processed on servers located in the People's Republic of China, unless otherwise stated. Vehicle images may be loaded from baicycle.com CDN resources configured by our service.

7. Third-Party SDKs and Plugins

The App uses third-party components that may process limited technical data, including:

  • Dio (network communication)
  • shared_preferences (local preferences)
  • flutter_blue_plus / native BLE SDK (Bluetooth communication)
  • image_picker (optional feedback images)
  • mobile_scanner (QR scanning)
  • permission_handler (permission requests)
  • geolocator (approximate location for service centers)
  • cached_network_image (image caching)
  • package_info_plus (app version)
  • device_info_plus (device model)
  • url_launcher (opening update links)

These components process data only as needed to provide their functions within the App.

8. Data Retention

We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion in the App where available, or by emailing info@gspeedbike.com. We will delete your account and all personal data within 30 days of a valid request; after that, we will not retain any of that data.

9. International Transfers

If you use the App from outside China, your personal information may be transferred to and stored in the People's Republic of China, where our servers are located. This means your data may be processed under Chinese law and may not benefit from the same level of protection as in your home country.

For users in the EEA, UK, or other regions with cross-border transfer rules, we rely on applicable legal mechanisms where required, such as your consent, contractual necessity, or other lawful transfer safeguards.

By using the App, you understand that your information may be transferred to China for the purposes described in this Privacy Policy.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • access, correct, or delete your personal information;
  • withdraw consent where processing is based on consent;
  • object to or restrict certain processing;
  • request data portability;
  • lodge a complaint with a supervisory authority.

To exercise your rights, contact info@gspeedbike.com.

11. California Privacy Notice

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of sale or sharing. We do not sell personal information.

12. Children's Privacy

The App is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

13. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be made available in the App and on this page. Continued use after an update means you accept the revised policy.

15. Contact Us

Questions about this Privacy Policy:
Email: info@gspeedbike.com
General support: info@gspeedbike.com

See also: Terms of Service